Richa Batra is a Senior Vice President at Anthology focused on increasing enrollment, student retention and institutional effectiveness. Richa has 20 years’ experience in Higher Education, Workplace Development, Contact Center Operations, Client Experience and Education Technology. Richa oversees a team of over 1000 employees handling 8 million annual interactions supporting students.
Richa is passionate about the intersection of higher education, workforce development, employability and customer experience. Richa learned the “Nordstrom way” in her first job focused on customer experience and has been a focus throughout her career managing clients, teams and contact center operations.
Richa is a first generation college student and is focused on her work to drive increased access and student retention to students from underserved populations.
Richa holds a BA from the University of Maryland College Park in Communications and an MBA from the George Washington University in International Business.